Refund Policy
All refund decisions are made at the sole discretion of PT Danendra Adhi Infotama after review.
1. One-Time Course Purchases
- Eligible Refund: if you paid but did not receive access due to a system error and we cannot resolve it within a reasonable time.
- Not Eligible: change of mind, lack of usage, or you no longer want the course after access is granted.
- Duplicate Payment: if charged twice for the same order, we will refund the duplicate charge after verification.
2. Subscription Plans (If Available)
- Subscription fees are generally non-refundable once the billing cycle starts.
- You may cancel anytime to prevent the next billing cycle.
- If there is an erroneous billing due to system issues, we will investigate and may refund if verified.
3. Refund Request Window
If you believe you are eligible, please submit a refund request within 7 (seven) calendar days from the transaction date. Requests after this window may be declined.
4. How to Request a Refund
- Email us at support@zendhykusumaguitarschool.com
- Include: Order number, payment date, email used to purchase, and a clear explanation.
- We may request additional proof (screenshots, bank transfer proof, etc.).
5. Processing Time
If approved, refunds will be processed through the original payment method/provider. Processing time depends on the payment channel and provider policies.
6. Chargebacks & Disputes
If you file a chargeback without contacting us first, we may suspend your account while we investigate. We recommend contacting support first to resolve issues quickly.
7. Contact
For refund inquiries, please use our Contact page or email support@zendhykusumaguitarschool.com.
