Privacy Policy

How we collect, use, store, and protect your personal information.

Effective Date: 17 Apr 2026

This Privacy Policy applies to course.zendhykusumaguitarschool.com (“Platform”), operated by PT Danendra Adhi Infotama for the Online Course Platform.

1. Information We Collect

Account Information: name, email, phone number, and login credentials (encrypted).
Transaction Information: order number, payment status, items purchased, timestamps.
Usage Data: pages viewed, course progress, device/browser info, IP address (when available).
Support Messages: information you submit when contacting support.

2. How We Use Your Information

To provide and maintain the Platform and grant access to purchased/subscribed content.
To process payments and verify transactions via payment providers.
To communicate service updates, support responses, and important notices.
To improve platform performance, security, and learning experience.
To prevent fraud, abuse, and unauthorized access.

3. Sharing & Disclosure

We do not sell your personal data. We may share your data only in these circumstances:

Payment Providers: to process payments (e.g., Midtrans or other licensed payment gateways).
Service Providers: hosting, analytics, email delivery, and customer support tools as needed.
Legal Requirements: if required by law, regulation, or legal process.
Security: to protect rights, safety, and prevent fraud.

4. Cookies

We may use cookies or similar technologies to remember sessions and improve user experience. You can control cookies in your browser settings. Disabling cookies may affect the Platform functionality.

5. Data Retention

We retain data only as long as necessary for legitimate business purposes, legal obligations, dispute resolution, and enforcing agreements.

6. Data Security

We implement reasonable technical and organizational measures to protect your data. However, no system is 100% secure, so we cannot guarantee absolute security.

7. Your Rights

You may request access, correction, or deletion of your personal data (subject to legal requirements).
You may opt out of non-essential communications.
You may contact us for privacy questions or complaints.

8. Contact

If you have questions about this Privacy Policy, contact us via Contact page or email support@zendhykusumaguitarschool.com.